How it works

How the PainChek® pain assessment tool works

PainChek® Universal combines the PainChek® App with the Numerical Rating Scale (NRS) to enable best-practice pain assessment in all people, everywhere.

The PainChek® App is the world’s first clinically proven digital pain assessment tool. Using AI, facial recognition and smartphone technology, PainChek® intelligently automates the pain assessment process at the point of care.

  • Available for download from the App Store or Google Play.
  • Complete digital pain assessments in under 3 minutes.
  • Seamless online onboarding, training and implementation.

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PainChek® for Aged Care


PainChek® for Hospitals


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Who it's for

PainChek® Universal enables best-practice pain management for all people, everywhere. This includes those who cannot verbalise their pain, those who can self-report, and those who fluctuate between the two.

The PainChek® App is clinically proven to improve pain assessment and treatment for people with moderate to severe dementia in aged care. Our cloud-based digital tool is available to professional carers in residential aged care facilities or home care settings. PainChek® Universal also includes access to the Numerical Rating Scale, one of the top recommended rating scales for those who can self-report their pain.

To find out how PainChek® Universal can transform patient care in your facility, book an appointment with a member of the team today.


Improve pain management with PainChek® Analytics

PainChek® Analytics, a built-for-purpose data intelligence portal, is available to all PainChek® clients (at no extra cost) to provide meaningful data insights to assist in optimising pain management and clinical outcomes for all people receiving care.

By consolidating historical pain assessment data, PainChek® Analytics provides clinicians with valuable and actionable insights that can support early detection of changes in pain trends, inform decision-making, personalise care planning, reduce clinical risks, and deliver consistent, high-quality care.



Improved quality of care: PainChek® has been shown to instigate a reduction in the inappropriate use of psychotropic medication.

Ongoing support: PainChek®’s expert team is on hand to support with day-to-day and strategic decisions relating to pain assessment.

Centralised, real-time data: All pain assessment data is stored securely and centrally in PainChek®’s detailed reporting suite, PainChek® Analytics.

Reduced risk: No duplication of effort or paper-handling reduces the risk of human error and inaccuracies.

Easy to use: A fast, objective tool empowers staff to accurately and consistently monitor pain, saving time and costs.

Digital transformation: PainChek® helps care homes digitise their process and become technology leaders.

Clinically validated & regulatory cleared: PainChek® is a validated medical device, approved for clinical use in the UK, the EU, Australia, New Zealand, Canada, Singapore and Malaysia with a strong, credible reputation across the industry.

PainChek has facilitated 5,000,000+ clinical assessments in aged care, enabling best-practice pain management across more than 1,500 facilities worldwide

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Seamless integration

PainChek® fully integrates with all leading Care Management System (CMS) providers. These providers account for approximately 80% (or 205,000) of all aged care beds in Australia and cover six different digital care record providers in the UK.

This means that all PainChek® pain assessment data is fed seamlessly into the care management platform. There’s no manual handling and no duplication of effort.



“Since we introduced PainChek® as a standard pain assessment tool for cognitively impaired residents in our facility, we have had a 72% increase in the number of pain assessments completed. This has translated into more pain interventions applied, including PRN medications and therapy-based solutions.”

Matt Kowald, General Manager, Residential Care Services, Barossa Village, Australia


“Since Orchard Care integrated PainChek® into its comprehensive dementia strategy, it has seen many positive outcomes for its residents, including a 100% increase in pain assessments for those unable to verbalise pain, a reduction in distress response behaviours, and a reduction in the use of benzodiazepines and antipsychotics.

Additionally, external health professionals now request residents’ pain charts from Orchard, which is accessible via PainChek® Analytics”.

Cheryl Baird, Director of Quality and Care, Orchard Care Homes, United Kingdom


“We were early adopters of PainChek® back in February 2018 and to date have undertaken nearly 9,000 assessments. With NRS now included in the same PainChek® app, our pain assessments have more than doubled. This is a fantastic result and has become the new standard for pain assessment.”

Ken Gao, Aged Care Nurse, St Louis Aged Care Parkside, Australia


Managing Pain, Improving Lives: Real Stories

Discovering the stories of those involved with managing pain

Pain affects people in different ways. It is a complex experience and one which often requires the involvement of many people when in an aged care setting. Connecting these stories and understanding the perspective of all those involved and affected by pain, empowers the care sector to join forces and look at pain in a holistic way, ensuring the best care can be provided to those in need, especially when they don’t have the ability to reliably self-report their pain themselves.


Case studies

PainChek® has facilitated 5,000,000+ clinical assessments in aged care, enabling best-practice pain management across more than 1,500 facilities worldwide. Residents have benefitted from better pain assessment and management as a result of improved care outcomes in the form of decreased acute pain and improved quality of life.

Barossa Village, Australia

Barossa Village began using PainChek® in 2017. The facility has reported reduced resident pain levels through better detection and more accurate treatment, as well as an increase in pain assessments conducted on cognitively impaired residents.


Allambie Heights Village, Australia

Using PainChek®, Allambie Heights Village was able to demonstrate to GPs that underlying acute pain was the cause of behavioural challenges in residents. In turn, this resulted in the reduction of psychotropic medications.


Heathfield Residential Home, United Kingdom

Since introducing PainChek®, Heathfield Ladies Residential Home has seen an improvement in the detection of individual pain experiences. Carers have also been able to identify and monitor pain more accurately, as well as improve patient engagement.


Resource centre

The latest developments, best practices, resources and clinical studies.

Latest news

Industry and company updates from the PainChek® team.



White papers, webinars, videos, and brochures on pain assessment.


Clinical Studies

Published articles detailing the validity and reliability of PainChek®.

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Our clients:

PainChek® is trusted by a number of large aged care providers and boutique facilities around the world. Some of our clients include Allity in Australia, Summerset Group in New Zealand, St Michael’s Health Group in Canada, and Orchard Care Homes in the UK.

Our partners and supporters:

At PainChek®, we are committed to enabling best practice pain management for all people, everywhere. As part of our vision, we are proud to partner with leading aged care industry associations, peak bodies, medical practices, research facilities and clinical system integration partners.


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PainChek has facilitated 5,000,000+ clinical assessments in aged care, enabling best-practice pain management across more than 1,500 facilities worldwide

Contact UsGet Started