An innovative technology that uses facial recognition technology to assess and score pain levels in real-time has been used to assess pain for aged care residents during the pandemic, PainChek® is a clinically validated mobile app that uses artificial intelligence to assess micro-expressions in a person’s face and identify the presence and severity of pain in minutes and from up to a three-meter distance. In this white paper, Dr Jennifer Abbey AM, founder of the Abbey Pain Scale, Carol Bennett, CEO of Painaustralia, and Philip Daffas, CEO of PainChek, address the key challenges brought about by COVID-19 and share how PainChek can improve quality of life for people with chronic pain during, and after the pandemic.