Widely used by clinicians across multiple care settings, PainChek® is a validated medical device for the observational assessment of pain for people who cannot reliably verbalise their pain. As of January 31st 2024, PainChek has been used by nurses and carers to conduct more than four million pain assessments within the aged care sector across Australia, New Zealand, the UK and Canada.

The PainChek® service is delivered through a SaaS subscription, and together with customer training, SaaS contracts are managed in the billing and CRM systems.

The primary responsibilities of the Revenue Operations Manager include managing the customer subscription scheduling, invoicing, and revenue reporting. Working closely with the Customer Success, Sales, and Finance teams, the role is based in Australia and will involve working with teams both in Australia and the UK. This is a new role, following the company’s expansion and the individual will report directly to the Chief Financial Officer (CFO).

Responsibilities include:

    • Revenue Operations
        • Scheduling SaaS contracts, in the contract management system (SaaSOptics): collaborate with sales and customer excellence managers, review sales contracts and CRM data to ensure completeness of contract and customer contact details.
        • Renewals processing: review billing system reports to ensure the account managers have their data up to date and billing scheduled.
        • Invoicing: prepare and send out customer invoices for new and renewal customers, strong collaboration with customer excellence.
        • Revenue recognition: ensure all billing system invoices are in the accounting system, reconcile and then prepare the monthly revenue recognition calculation from the billing system reports.
        • Reconcile billing system to CRM system to ensure completeness.
        • Ensure customer payments have been allocated correctly and calls to late paying customers.
    • Partner Fee Calculations
    • Metrics reporting of revenue, licences, renewals and retention; analyse data from the CRM system (sales orders), contracts and billing system for accuracy and completeness and then use excel / Domo application to report data.

Who we’d love to hear from:

  • Experience in SaaS subscriptions and customer operations.
  • Exceptional attention to detail and communication skills.
  • Ability to work independently, with good project management skills.
  • Managing time and priorities effectively.
  • Resourceful and proactive approach to problem-solving.
  • Comfortable with intermediate excel; creating graphs, pivot tables, lookups and analysing data. Experience of hands on use of CRM, billing systems and business information systems an advantage.
  • Experience of digital healthcare is an advantage.

Alignment with PainChek’s values:

  • Customer First: our customers are our focus in everything we do.
  • Continuous Innovation: we strive to innovate around the design and delivery of excellent products and services to our customers.
  • Trust and Integrity: we establish trust and deal with integrity in interaction with our customers, partners, and people.
  • Personal Accountability: our people take pride and personal accountability in their work.
  • Collaborative Teamwork: we work in teams and value the contribution of each other in achieving common goals.

Details:

  • Full-time option available
  • Contract Duration: 6-12 months

The role is located in Sydney, Australia, and offers a hybrid working arrangement that includes time at Head Office in Sydney’s CBD as well as the flexibility to work remotely. Please note that the role will require some evening calls to coordinate with UK operations due to the time zone differences.

We appreciate every application, but please note that we’ll only contact shortlisted candidates.

To apply please fill in the contact form below

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